Quote from JDAIG on December 28, 2025, 2:02 pm

Dear Valued Customer,

Thank you for your continued support and trust in our services. To further enhance the efficiency and professionalism of our after-sales support, we are implementing the following adjustments to our customer service channels:

I. WhatsApp Will No Longer Provide After-Sales Support

Effective immediately, WhatsApp will no longer handle any inquiries related to after-sales service or technical support.

Inquiries submitted via WhatsApp regarding after-sales issues will not receive a response.

WhatsApp will now be exclusively used for business communications such as commercial partnerships and channel negotiations.

2. Official After-Sales Support Channels

For any product usage, technical issues, or after-sales needs, please submit inquiries through the following official channels:

👉 Official Website Homepage → SERVICE CENTER → Support Portal

After submitting an online ticket via the Support Portal,

📩 Our technical support team will respond within 48 hours.

This method ensures your issue is accurately recorded, tracked, and efficiently resolved.

III. Website Content Update Notice

Our official website is undergoing continuous enhancement. We are progressively adding:

🇨🇳 Chinese language pages

📘 Digital product manual pages

Relevant content will be released in stages. Stay tuned for updates.

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For any inquiries, please contact us via the official Support Portal.

Thank you for your understanding and cooperation!

Official Technical Support Team

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尊敬的用户：

感谢您一直以来对我们的支持与信任。为进一步提升售后服务效率与专业度，我们对售后咨询渠道作出如下调整：

一、WhatsApp 不再提供售后支持

即日起，WhatsApp 将不再受理任何售后服务或技术支持相关咨询。

• 通过 WhatsApp 咨询售后问题将无法获得回复

• WhatsApp 仅用于 商务合作、渠道洽谈等商业沟通

二、官方售后支持渠道

如您有任何产品使用、技术问题或售后需求，请通过以下官方渠道提交咨询：

👉 官网首页 → SERVICE CENTER → Support Portal
在 Support Portal 中提交在线工单后，
📩 我们的技术支持团队将在 48 小时内给予回复

该方式将确保您的问题被准确记录、跟进并高效解决。

三、官网内容更新说明

目前官网正在持续完善中，我们正在逐步增加：

• 🇨🇳 中文版页面

• 📘 电子版产品说明书页面

相关内容将陆续上线，敬请关注。

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如有任何疑问，欢迎通过官方 Support Portal 与我们联系。
感谢您的理解与配合！

官方技术支持团队

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